1. Prologue

Thank you for your interest in action medeor labworks.

An essential principle of action medeor labworks GmbH is to respect and protect your personal rights and freedom as well as your right to informational self-determination to the highest degree. This also applies to the handling of your personal data when you visit our website.

Our website may contain links to other providers. Our privacy policy does not apply to these links or to the content of the websites of other providers.

We collect, process and use personal data only in compliance with the necessary data security and the applicable legal requirements.

The definition of the most important terms in terms of the European General Data Protection Regulation can be found in particular in Article 4 of the General Data Protection Regulation (GDPR). There, the legislator has defined the terms.

2. Abbreviations

GDPR = General Data Protection Regulation
art. = Article
para. = Paragraph
lit. = Littera (Letter)

3. Name and address of the responsible person

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states of the European Union, as well as other provisions of data protection law, is:

action medeor labworks GmbH

Address

St. Töniser Straße 21
47918 Tönisvorst
Germany

Contact

Phone: 02156 9788-100
Fax: 02156 9788-88
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Management

Dr. Irmgard Buchkremer-Ratzmann
Kerstin Steuler

4. Contact details data protection officer

You can reach our internal data protection officer at the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail via our postal address. In the latter case, please mark the envelope with "Data Protection Officer".

5. General information on data processing

5.1 Purpose of the processing of personal data

As a matter of principle, we process your personal data only insofar as this is necessary for the provision of a functional website and for the use of the contents of the website and our services. The processing of personal data only takes place if the lawfulness of the processing is given. This is either given by your consent or if the processing is permitted by legal regulations.

5.2 Legal bases for the processing of personal data

We process your data in compliance with the provisions of the Basic Data Protection Regulation, the Federal Data Protection Act and all other relevant regulations.

The legal basis of the processing is found in particular in Article 6 of the GDPR as follows:

Art. 6 para. 1 lit. a (GDPR)

Insofar as we obtain the consent of the data subject for processing operations involving personal data, Art. 6 (1) lit. a of the EU General Data Protection Regulation (GDPR) serves as the legal basis.

Art. 6 para. 1 lit. b (GDPR)

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.

Art. 6 para. 1 lit. c (GDPR)

Insofar as the processing of personal data is necessary for the fulfillment of a legal obligation to which our company is subject, Art. 6 (1) lit. c of the GDPR serves as the legal basis.

Art. 6 para. 1 lit. d (GDPR)

If vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) lit. d GDPR serves as the legal basis.

Art. 6 para. 1 lit. e (GDPR)

According to Art. 6 (1) sentence 1 e) of the GDPR, the processing of personal data is also lawful if it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Art. 6 para. 1 lit. f (GDPR)

If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not override the former interest, Art. 6 (1) lit. f GDPR serves as the legal basis for the processing.

5.3 Data deletion and storage period

The personal data of the data subject will generally be deleted or blocked as soon as the purpose of the storage no longer applies. In addition, storage may take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. This regularly results from, for example, legal obligations to provide proof and to retain data, which are regulated, among other things, in the German Commercial Code and the German Fiscal Code. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data, for example, for the conclusion or fulfillment of a contract, during the period in which legal claims can be asserted against us (statutory limitation period, defense purposes), or if you give us consent beyond this. In addition, there may also be a legitimate interest in the continued storage of your personal data with strict regard to your personal rights and freedoms. In this context, the rights to which you are entitled, such as the assertion of a claim for deletion or the revocation of consent on your part, are always taken into account. The rights to the deletion of your personal data arise in particular from Article 17 of the GDPR.

5.4 Automated decision making including "profiling"

Automated decision making

A decision based exclusively on automated processing exists in particular if no evaluation of the content and decision based thereon has been made by a natural person (so-called automated individual decision, for example, by scoring).

"Profiling"

Any type of automated processing of personal data consisting of using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects relating to that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or change of location).

No "automated decision-making" or "profiling" takes place via our website.

5.5 Obligation to provide the data

There is no contractual or legal obligation to provide personal data when visiting our website or when using any services offered by us on our website. You provide us with your data, such as your IP address, voluntarily. If you do not provide us with your data, you may not be able to visit our website or use any services offered by us on our website. If technically necessary cookies cannot be executed, this may result in possible malfunctions on our website.

5.6 Recipients or categories of recipients of the data

Your data will be processed within action medeor labworks GmbH, i.e. internally, only by the employees involved in the respective business processes and by the management. This may also include employees and offices that perform tasks centrally within our company and our parent organization action medeor e.V..

Service providers who assist us with the described purposes, tasks and duties

If necessary, we use service providers, so-called order processors. This is done only in compliance with the applicable legal requirements. Processors are not third parties according to the GDPR. Our data processing is carried out to a large extent using so-called "hosting service providers" who provide us with storage space and processing capacity in their data centers and also process personal data on our behalf according to our instructions. It can happen with all functionalities of our website as well as our website itself (required web space) that personal data is transferred to "hosting service providers". These service providers either process data exclusively in the European Union or we have guaranteed an adequate level of data protection, for example, with the help of the European standard data protection clauses.

Disclosure of data to third parties outside our company

Your personal data will only be transferred to third parties outside our company if this is legally permissible.

It is legally permissible:

• with the effective consent of the data subject,
• for the performance of a contract to which the data subject is a party,
• to carry out pre-contractual measures at the request of the data subject,
• for the establishment, performance and termination of the employment relationship,
• in order to comply with a legal obligation to which the controller is subject,
• to safeguard the legitimate interests of the controller or a third party, unless such interests are overridden by the data subject's legitimate interests or fundamental rights and freedoms
• for the protection of vital interests of the data subject or another natural person, or for the performance of official tasks entrusted to the controller.

The establishment of joint control in connection with the transfer of data must be secured by means of a joint control agreement pursuant to Art. 26 GDPR.

Transfer of data to third countries

If we transfer personal data to third countries, i.e. countries outside the European Union, then the transfer takes place exclusively in compliance with the legally regulated permissibility requirements.

5.7 Categories of data processed

As soon as you visit our website, our system automatically collects information from the computer system of the calling computer. Details can be found in particular under "Provision of the website". Should it also be necessary to process your data for the services offered by us for you on our website, you will also find the details of the services under the respective notes within this privacy policy.

5.8 Data security

For security reasons and to protect your data, we use SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption when you visit our website.

5.9 Note

Deviating or possibly additional information to the aforementioned can be found in the respective individual explanations of the privacy policy, if applicable.

6. Provision of the website

6.1 Description and scope of processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected in particular:

• the IP address,
• the element that was addressed when the page was called,
• via which protocol the page was accessed,
• the browser and the version,
• Date and time of the call of the web page,
• Amount of data sent in bytes,
• from which source or which reference you came to the website.

The data is stored in the log files of our system. A storage of this data together with other personal data of the user does not take place.

6.2 Legal basis of the processing

The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 lit. f European Data Protection Regulation.

6.3 Purpose of the processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored at least for the duration of the session. We store the non-anonymized IP address in log files for 14 days to ensure the security of our website.

The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems.

The above-mentioned purposes are also our legitimate interest in data processing pursuant to Art. 6 (1) lit. f of GDPR. An evaluation of the data for marketing purposes by us does not take place in this context.

6.4 Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after 14 days at the latest. Storage beyond this period is possible. In this case, the log files are stored in such a way that an assignment of the calling client is no longer possible. The non-anonymized IP address is deleted after 14 days. What remains after the 14 days is an anonymized IP address, which no longer has any personal reference and is deleted at the latest after the purpose has been achieved.

Possibility of objection and elimination

The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation and security of the website. Consequently, there is no possibility for the user to object.

Job processing

We have concluded an order processing contract with our web hosters.

7. Cookies

7.1 Description and scope of data processing

Our Internet pages use so-called "cookies". Cookies are small text files that the website provider stores in the workspace of the visitor's computer. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device.

Session cookies are automatically deleted at the end of your visit. Permanent or persistent cookies remain stored on your terminal device until you delete them yourself or until they are automatically deleted, for example by your web browser.

In addition to our own cookies (first-party cookies), some cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies).

A distinction must therefore be made between:

• Session cookies, which are temporary cookie files that are automatically deleted when you close your browser.
• Permanent cookies, which are stored until they are actively deleted or automatically removed after a certain time.
• First-party cookies that are set directly by us.
• Third-party cookies set by a third-party provider whose services we use.

Depending on their function and purpose, cookies can be divided into categories. The categories are essentially the essential (absolutely necessary), the statistical, the marketing and the external media cookies.

Of course, you can refuse the use of cookies.

7.2 Legal basis of data processing

The legal basis for the processing of personal data of the necessary or technically necessary cookies is Article 6 (1) lit. f GDPR from legitimate interest.

The website operator has a legitimate interest in the storage of cookies, among other things, for the technically error-free and optimized provision of its website and its services, taking into account your personal rights and freedoms.

The use of cookies beyond this is based on your lawfully granted consent, Article 6 para. 1 lit a. GDPR.

7.3 Purpose of the data processing

Cookies can be used for different purposes.

Essential or necessary cookies help to administer a website or make it usable by enabling basic functions such as page navigation, forms, and access to secure areas of the website. The website cannot function properly without these cookies. Essential cookies do not require consent.

• Functional cookies (essentials) are used to provide you with standard services on our pages. Without the use of functional cookies, the website functions only in a very limited way and may be faulty.
• Optimization cookies (statistics) allow us to analyze the use of our website. The analysis helps us to improve or optimize our services and the products and services we offer. Optimization cookies also help us to measure the web audience so that we can ensure our profitability, among other things.
• Personalization cookies allow us to recognize your personal preferences, such as your preferred language. We use these cookies to improve the user experience and provide you with a personalized experience, such as personalized advertising.
• Security-related cookies are cookies (essentials) that are necessary to protect the website against attacks and prevent fraud attempts.
• Third-party cookies (statistics, marketing, external media, essentials) enable us and you to use certain services provided by a third-party company (for example, cookies for processing payment services).

7.4 Duration of storage, objection and elimination options

The session cookies used are necessary for the functionality of our website and are deleted when you end your visit to our website. If cookies are used that require your consent, this can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. Cookies that have already been stored can be deleted at any time. When deactivating cookies, the functionality of this website may be limited.

8. Newsletter

8.1 Description and scope of data processing

On our website there is the possibility to subscribe to newsletters. Here, your consent is obtained for the processing of your data as part of the registration process. The registration for a newsletter takes place via the double opt-in procedure. Your subscription to a newsletter is only completed when you click on the corresponding confirmation link in the e-mail you receive to confirm your subscription. The data stored when you register for the newsletter, such as first and last name, e-mail address, your message as well as IP address, date and time of your registration are transferred to a service provider and processed in compliance with the legal provisions. The service provider is prohibited from processing your data for purposes other than those permitted by law. Further information on the content of the newsletters, such as the content of the newsletters, dispatch frequency, the dispatch procedure and statistics can be found directly on our website at the respective registration functions for the newsletters.

8.2 Legal basis of data processing

The legal basis for the processing of data after your registration for the newsletter is, if the user has given his consent, Art. 6 para. 1 lit. a DSGVO.

8.3 Purpose of data processing

The collection of the user's e-mail address serves to deliver the newsletter. The collection of other data during the registration process serves, among other things, to prevent misuse of the services or the e-mail address used, as well as to constantly improve the quality of the newsletter service.

8.4 Duration of storage

In principle, the data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. When processing personal data based on the consent of the data subject pursuant to Article 6 para.1 lit a DSGVO, the data will be stored until the data subject revokes his consent and thus his newsletter subscription is no longer active. The legality of the data processing curtains carried out until the revocation remains unaffected by the revocation.

8.5 Objection and removal options

You can revoke your given consent to receive the newsletter at any time and without giving reasons and thus unsubscribe from the newsletters for the future. For this purpose, you will find a corresponding link in each newsletter.

8.6 Further notes

We have concluded the necessary contract for order processing with the service provider in accordance with the legal requirements.

9. Rights of data subjects

If personal data of yours is processed, you are a data subject within the meaning of the General Data Protection Regulation and you are entitled in particular to the following rights vis-à-vis the controller:

9.1 The right of access under Article 15 of the GDPR

Your right to information:

You may request confirmation from the controller as to whether personal data concerning you are being processed by us.

If there is such processing, you can request information from the controller about the following:

• the purposes for which the personal data are processed;
• the categories of personal data which are processed;
• the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
• the planned duration of the storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
• the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
• the existence of a right of appeal to a supervisory authority;
• any available information on the origin of the data, if the personal data are not collected from the data subject;
• the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject
• You have the right to request information about whether personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

9.2 The right of rectification, Article 16 GDPR

Your right to rectification:

You have a right of rectification and/or completion against the controller if the personal data processed concerning you are inaccurate or incomplete. The controller shall make the rectification without undue delay.

Your right to rectification may be limited to the extent that it is likely to make impossible or seriously prejudice the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.

9.3 The right to erasure, Article 17 GDPR

Your right to erasure:

a) Obligation to erase

You may request the controller to erase the personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay, if one of the following reasons applies:

• The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
• You withdraw your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
• You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
• The personal data concerning you have been processed unlawfully.
• The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
• The personal data concerning you has been collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested that they erase all links to or copies or replications of such personal data.

c) Exceptions

The right to erasure does not exist to the extent that the processing is necessary

• for the exercise of the right to freedom of expression and information;
• for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the field of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, insofar as the right referred to in Section a) is likely to make impossible or seriously prejudice the achievement of the purposes of such processing; or
• for the assertion, exercise or defense of legal claims.

9.4 The right to restriction of processing, Article 18 GDPR

Your right to restriction of processing:

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

• if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
• the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
• the controller no longer needs the personal data for the purposes of processing, but you need it for the assertion, exercise or defense of legal claims; or you object to the processing.
• if you have objected to the processing pursuant to Article 21 (1) GDPR and it is not yet clear whether the legitimate grounds of the controller override your reasons.

If the processing of personal data concerning you has been restricted, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

9.5 The right to information, Article 19 GDPR

Your right to information:

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You have the right against the controller to be informed about these recipients.

9.6 The right to data portability, Article 20 GDPR

Your right to data portability:

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used, and machine-readable format.

You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that the processing is based on consent pursuant to Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR or on a contract pursuant to Article 6(1)(b) of the GDPR and the processing is carried out with the aid of automated procedures.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

9.7 Your right to object, Article 21 GDPR

Your right to object:

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.

If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for these purposes.

You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

Please address your objection, if any, to the responsible body mentioned in the privacy policy.

9.8 Automated decision-making in individual cases, including profiling, Article 22 GDPR

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you

This does not apply if the decision

1. is necessary for the conclusion or performance of a contract between you and the responsible person,
2. is permissible on the basis of legal provisions of the Union or the Member States to which the controller is subject, and these legal provisions contain appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, or
3. is carried out with your express consent.

However, these decisions must not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to protect your rights and freedoms as well as your legitimate interests.

In respect of the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms and your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express your point of view and to contest the decision.

9.9 Your right to revoke the declaration of consent under data protection law, Article 7(3) GDPR

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Please direct any revocation of your declaration of consent to the responsible office named in the data protection declaration.

9.10 Your right to complain to a supervisory authority, Article 77 GDPR

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

The competent supervisory authority for the website controller is the State Commissioner for Data Protection (LDI) in North Rhine-Westphalia.

10. Status of the privacy policy

Due to the further development of our website and offers on it or due to changed legal or regulatory requirements, it may become necessary to amend this data protection declaration. This privacy policy is currently valid and has the status August 2023.