Interview “We Look at All Angles!”

Dirk Angemeer is head of the medical technology department at action medeor labworks. Thanks to his long-term experience, he knows exactly which technology is suitable for which place of use and what is important when selecting a device. In our interview, he shares his insights!

Dirk, what criteria need to be met for a medical device to be featured in the catalog of action medeor labworks?

When we identify a high demand for a product that isn't currently in our catalog, we conduct a market analysis. If the results are positive, we assess the available products on the market. We consider factors such as quality, specifications, and affordability for our customers. We also follow a Standard Operating Procedure that outlines each step of the product evaluation and sets quality requirements. For instance, the product must have a CE mark and adhere to comprehensive quality management standards like ISO 13485.

Is a product physically tested in Tönisvorst before it's added to the catalog?

When a product makes it to the final selection, we order a sample device from the manufacturer and have our biomedical engineers thoroughly test it. We currently have our eye on an electrolyte analyzer. I'm curious how it will turn out. But: If the decision for a product is positive, it still must be registered in the country of sale, which can be time-consuming.

Quality is crucial, but price is also a significant factor. How does action medeor labworks strike the right balance between cost and quality?

We do not take the decision for a device lightly; we consider all aspects. Since we typically source our medical products directly from manufacturers, we can avoid intermediary surcharges and offer the device at a lower price. However, transportation costs, especially for large devices, should not be overlooked. Compact devices have an advantage here; they also fit into smaller laboratories and are often more durable.

Aside from price, why isn't the best product for a major German city always the best choice for a small aid organization in Malawi? What factors like climate and local expertise should be considered?

Most devices can handle various climates, and we ensure that local staff have the expertise they need through installation, training, and maintenance support. As mentioned earlier, the size and capacity of the technology can be a challenge, and sometimes a smaller device is more practical. You don't need an analyzer capable of 100 tests per hour when you only conduct 15 tests per week.
One potential challenge is power supply. Certain X-ray machines, for example, require a high-voltage connection and are sensitive to voltage disruptions or interruptions. However, we're aware of this issue and often provide voltage stabilizers and UPS systems.

Thank you very much!

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