Our Service

Comprehensive full-service solutions

Our pharmacist, biomedical engineers and export specialists help you to find solutions that are tailored to you. Familiar with various settings in the health sector we understand the patients and the organization’s perspective as well. Our services comprise quantification, technical support such as installation, maintenance and trouble shooting. We also offer web based and on-site training if needed.

Customer in focus:
Considering customer requirements & finding customized solutions

The needs of the patients, regulatory compliance, registration… we keep all that in mind to conduct a specise study of your regional market. Depending on the customer's requirements, we offer cost-effective solutions.

Comprehensive full-service solutions:
Installation, Training & Support

The after sales service is a very important part of the medical product life. We accompany our customers during installation and provide a complete training on the product. As part of the technical support, we also offer repair services on site or online - depending on the equipment and customer needs.

Ensure long-lasting functionality:

Maintaining a medical device helps to prevent possible malfunctions. The maintenance can be daily, weekly or monthly. During the product training we emphasize on the importance of maintenance to prolong the life of the device.


In an unlikely event of a complaint, we try to quickly solve the customer's problem and make every effort to prioritize the customer satisfaction.


Customer Service


Customer Service, Sales

TPL_PHONE +49 2156 9788-100

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